TwinGO
Privacy

Privacy Policy

This policy describes how TwinGO handles account, workspace, client, traveler, and product usage information.

Last updated: June 29, 2026

1. Scope

This Privacy Policy explains how TwinGO collects, uses, shares, and protects personal information when you visit our websites, create an account, join a workspace, use the TwinGO service, or communicate with us.

TwinGO is designed for travel advisors and agencies. When a workspace user enters information about clients or travelers, the workspace customer is usually responsible for deciding what information is submitted and why. TwinGO processes that information to provide the service.

2. Information we collect

  • Account information, such as name, email address, authentication details, profile information, workspace membership, role, and account settings.
  • Workspace and business information, such as agency name, team members, workspace preferences, provider configurations, and operational settings.
  • Client and traveler information that users choose to enter, such as names, contact details, preferences, trip requirements, itinerary notes, travel documents, conversations, offers, bookings, and related planning materials.
  • Content submitted to the service, including prompts, uploaded files, messages, notes, itineraries, supplier data, pricing information, and generated outputs.
  • Usage and technical information, such as log data, device and browser information, IP address, pages visited, feature usage, error reports, and security events.
  • Communications, such as support requests, feedback, product messages, and other interactions with TwinGO.
  • Billing and commercial information if a paid plan is used, such as subscription details, invoices, payment status, and related account records. Payment card details may be processed by a payment provider rather than stored by TwinGO.

3. How we use information

  • Provide, operate, secure, troubleshoot, and improve the service.
  • Create and manage accounts, sessions, workspaces, roles, and authentication flows.
  • Generate, organize, summarize, and edit travel planning content requested by users.
  • Support integrations with travel suppliers, file storage, communication tools, analytics, AI providers, and other service providers.
  • Respond to support requests, send service messages, and provide administrative notices.
  • Monitor usage, prevent abuse, enforce terms, protect users, and comply with legal obligations.
  • Develop new features and improve model-assisted workflows, where permitted by contract and law.

4. AI processing

TwinGO may process prompts, trip context, client preferences, itinerary content, and related workspace data through AI systems to generate summaries, recommendations, drafts, and workflow assistance.

Users are responsible for reviewing AI output before relying on it. Workspace administrators should configure internal policies for what client and traveler information may be entered into AI-assisted workflows.

5. Legal bases for processing

Where privacy laws require a legal basis, we process personal information to perform a contract, provide the requested service, comply with legal obligations, protect legitimate business and security interests, and, where required, with consent.

If you submit client or traveler information, you are responsible for ensuring that you have an appropriate lawful basis, notice, and authority to provide that information to TwinGO.

6. How we share information

We do not sell personal information or share it for cross-context behavioral advertising as the service is currently configured.

  • With workspace users and administrators according to workspace roles and settings.
  • With service providers that support hosting, authentication, databases, file storage, analytics, customer support, security, AI processing, communications, billing, and infrastructure.
  • With travel suppliers, booking platforms, or integration providers when users configure or request those integrations.
  • With professional advisors, auditors, insurers, or counterparties in connection with business operations, financing, corporate transactions, or legal claims.
  • With authorities or third parties when required by law, legal process, safety needs, or to protect the rights, property, and security of TwinGO, users, clients, travelers, or others.

7. Data retention

We retain personal information for as long as needed to provide the service, maintain workspaces, comply with legal and accounting obligations, resolve disputes, enforce agreements, maintain security, and create backups.

Workspace owners or administrators may request deletion or export of workspace data subject to account settings, contractual obligations, legal requirements, backup retention, and technical limitations.

8. Security

We use administrative, technical, and organizational safeguards designed to protect personal information. These may include access controls, authentication, encryption in transit, monitoring, backups, and provider security controls.

No online service can guarantee absolute security. Users should use strong credentials, protect devices, configure workspace access carefully, and report suspected security issues promptly.

9. International transfers

TwinGO and its service providers may process personal information in countries other than where you or the traveler are located. Where required, we use appropriate safeguards for international transfers, such as contractual protections or other lawful transfer mechanisms.

10. Your privacy choices and rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of personal information. You may also have the right to withdraw consent where processing is based on consent.

California residents may have rights to know, delete, correct, opt out of sale or sharing, limit the use of sensitive personal information, and not be discriminated against for exercising privacy rights. TwinGO does not sell personal information or share it for cross-context behavioral advertising as currently configured.

To make a request, contact your workspace administrator or email privacy@twingo.app. We may need to verify your request and may direct client or traveler requests to the workspace customer that controls the relevant data.

11. Cookies and similar technologies

We may use cookies, local storage, and similar technologies to keep users signed in, remember preferences, operate the service, improve performance, understand usage, and protect against abuse. Browser settings may allow you to block or delete cookies, but some service features may not work correctly without them.

12. Children

TwinGO is intended for business use by travel professionals and is not directed to children. Users should not create accounts for children. Client or traveler information about minors should be entered only when necessary for legitimate travel planning and with appropriate authority.

13. Changes to this policy

We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify workspace owners or users. The updated policy will be effective when posted unless it says otherwise.

14. Contact

For privacy questions or requests, contact your TwinGO account representative or email privacy@twingo.app.

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